Terms and Conditions

These Terms & Conditions apply to all purchases made through the website of ByClothique. By accessing our website and placing an order, you agree to be bound by the terms outlined below.

If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

For any questions regarding these terms, you may contact us at:
info@byclothique.com

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded through the ByClothique website.

By placing an order, you confirm that:

  • You are at least the age of majority in your province or territory of residence in Canada.

  • You accept and agree to these Terms & Conditions in full.

ByClothique reserves the right to update or modify these terms at any time without prior notice. The version published on the website at the time of purchase shall apply.

2. Product Information

We strive to provide accurate and up-to-date product descriptions, images, pricing, and availability information.

However:

  • Minor variations in color, size, or appearance may occur due to screen settings or production differences.

  • Typographical errors, pricing errors, or unintentional inaccuracies may occur.

ByClothique reserves the right to correct any errors and to cancel or refuse orders placed based on incorrect information.

3. Orders & Payment

Orders will only be processed after full payment has been successfully received and authorized.

Accepted Payment Methods

We accept:

  • Credit Card (Visa, Mastercard, and other major providers)

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods may vary depending on your location or device. Customers are responsible for ensuring that their selected payment method is valid and authorized.

ByClothique reserves the right to:

  • Refuse or cancel any order in case of suspected fraud or unauthorized transactions.

  • Cancel orders due to payment verification issues.

4. Processing & Delivery

Processing Time

Orders are processed within 1–3 business days (excluding weekends and Canadian public holidays).

Shipping Time

Estimated delivery time within Canada is 3–7 business days after dispatch, depending on location.

Shipping Method

All orders within Canada are shipped via Canada Post.

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Weather conditions

  • High shipping volumes

  • Circumstances beyond our reasonable control

ByClothique is not responsible for delays once the package has been handed over to Canada Post.

5. Returns & Cancellations

Please refer to our separate Return Policy for detailed information regarding:

  • Return eligibility

  • Refund conditions

  • Cancellation procedures

Orders cannot be cancelled once they have been processed and shipped.

6. Liability

ByClothique shall not be held liable for:

  • Loss, theft, or damage after the package has been marked as delivered by Canada Post

  • Delays caused by the shipping carrier

  • Incorrect shipping information provided by the customer

If tracking information confirms successful delivery to the address provided at checkout, responsibility transfers to the customer.

Customers are responsible for ensuring that their shipping address is correct at the time of purchase.

To the fullest extent permitted under Canadian law, ByClothique’s liability shall be limited to the amount paid for the purchased product.

7. Intellectual Property

All content on the ByClothique website, including but not limited to:

  • Text

  • Product descriptions

  • Images

  • Logos

  • Graphics

  • Branding elements

is the exclusive property of ByClothique and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

8. Complaints Procedure

If you have a complaint regarding our products or services, you may submit it in writing via:

info@byclothique.com

Please include:

  • Your full name

  • Order number

  • Detailed description of the issue

We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.

Any disputes arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts in Canada.

Thank you for choosing ByClothique.
We appreciate your trust and are committed to providing a professional and transparent shopping experience.