Privacy Policy

This Privacy Policy applies to the services of ByClothique, an online store operating in Canada.

We respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

Email: info@byclothique.com

By using our website, you consent to the practices described in this Privacy Policy.

1) Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Place an order

  • Create an account

  • Contact customer support

  • Subscribe to emails

  • Interact with our website

This may include:

  • Full name

  • Shipping and billing details (such as city, province, postal code)

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers; we do not store full payment card details)

  • IP address and device information

  • Website activity and browsing behavior (such as pages viewed, products clicked, and items added to cart)

We may also automatically collect certain technical information through cookies and tracking technologies.

2) Why We Use Your Information

We use your personal information for legitimate business purposes, including:

  • To process and fulfill your orders (including payment processing and shipping)

  • To provide customer service and respond to inquiries

  • To send order confirmations, shipping updates, and service-related communications

  • To improve our website, product offerings, and customer experience

  • To analyze website performance and usage trends

  • To prevent fraud, unauthorized transactions, and misuse of our services

  • To comply with applicable legal obligations

We only collect information that is necessary to provide our services efficiently and securely.

3) Sharing Your Information With Third Parties

We do not sell your personal information.

We may share your information only when necessary to operate our business, including with:

  • Payment providers (to securely process transactions)

  • Shipping and logistics partners (to deliver your order)

  • Technology and service providers (such as website hosting, analytics tools, or email communication platforms)

These third parties are contractually obligated to protect your information and use it only for the services they provide to us.

We may also disclose personal information if required to:

  • Comply with applicable Canadian laws or regulations

  • Respond to lawful requests or legal processes

  • Protect the rights, safety, and security of ByClothique, our customers, or others

4) Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Meet legal, tax, accounting, or reporting obligations

  • Resolve disputes and enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

5) Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable core website functionality

  • Remember your preferences and shopping cart

  • Improve website performance

  • Analyze traffic and visitor behavior

  • Support marketing and advertising efforts

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality and your shopping experience.

For more details, please refer to our separate Cookie Policy.

6) Your Rights (Canadian Customers)

Depending on your province of residence and applicable privacy laws (including PIPEDA), you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, where legally permitted

  • Withdraw consent to certain processing activities

  • Request information about how your data is being used

To exercise any of these rights, please contact us at:

info@byclothique.com

For security reasons, we may need to verify your identity before processing your request.

7) Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

All transactions are processed through secure, encrypted connections (SSL technology).

However, no online transmission method can be guaranteed to be 100% secure. By using our website, you acknowledge this inherent risk.

8) Changes to This Privacy Policy

ByClothique reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.

9) Contact

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

ByClothique
Email: info@byclothique.com