Shipping & Delivery Policy
At ByClothique, we are committed to delivering your order in a timely, secure, and transparent manner. This Shipping & Delivery Policy outlines our processing times, delivery estimates, shipping partner, and customer responsibilities.
By placing an order with ByClothique, you agree to the terms outlined below.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding Canadian public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email that includes your Canada Post tracking number.
Please note that during peak periods (such as holidays, sales events, or high-demand seasons), processing times may be slightly extended.
Shipping Method
All orders within Canada are shipped via Canada Post, our trusted national shipping partner.
Canada Post provides reliable, trackable delivery services across all provinces and territories.
Delivery services may include:
-
Expedited Parcel
-
Regular Parcel
-
Other Canada Post services depending on your location
The specific service used may vary depending on destination and package size.
Estimated Delivery Time
The average delivery time within Canada is:
3–7 business days after dispatch
Delivery times are estimates only and may vary due to:
-
Remote delivery locations
-
Weather conditions
-
High shipping volumes
-
Carrier delays beyond our control
ByClothique is not responsible for delays caused by Canada Post or unforeseen logistical disruptions.
Shipping Costs
Shipping fees are calculated at checkout based on:
-
Delivery address
-
Package weight
-
Selected shipping service
All applicable shipping charges will be clearly displayed before completing your purchase.
Address Accuracy & Customer Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, you must contact us within 24 hours of placing your order at:
After this period, we cannot guarantee that changes can be made.
If tracking information from Canada Post confirms that a package has been successfully delivered to the address provided, responsibility transfers to the customer.
ByClothique is not responsible for:
-
Incorrect or incomplete addresses provided by the customer
-
Packages marked as delivered by Canada Post
-
Lost or stolen packages after confirmed delivery
-
Failed delivery attempts due to recipient unavailability
If a package is returned due to an incorrect address or failed delivery, additional shipping fees may apply for reshipment.
Lost or Damaged Shipments
If your order arrives damaged or appears lost in transit:
-
Contact us within 7 days of the expected delivery date
-
Provide your order number
-
Include clear photos in case of damage
We will initiate an investigation with Canada Post and determine an appropriate resolution in accordance with our store policies.
Please note that investigation timelines depend on Canada Post procedures.
Customs & Import Fees
For shipments within Canada, no customs or import duties apply.
Contact Information
If you have any questions regarding shipping or delivery, please contact:
ByClothique Customer Support
Email: info@byclothique.com